1. Who is eligible for NetBanking?
2. Is there any charge for this service?
3. What can I do using NetBanking?
4. What do you mean that the transactions are "Real-Time online"?
5. How will I know that my transaction has been completed?
6. How safe are my requests/transactions on NetBanking?
7. Are there any special benefits to me for using NetBanking?
8. What kind of hardware and software are recommended for using NetBanking more efficiently?
9. Why is my NetBanking (password) not functioning?
10. How do I change my password?
11. What are the measures I can take to ensure greater security?

1. Who is eligible for NetBanking ?
    All TJSB Savings, Current account, and OD/CC holders can access their account through Net Banking.

2. Is there any charge for this service?
    No. Currently we offer Net Banking free with all accounts. However, all minimum balance/deposit
    amount requirements of the relevant accounts will need to be honored.

3. What can I do using Net Banking ?
     Currently, you can do any of the following:
  
    Queries -
    Check your Balance
    See your Statement
    Inquire about cheque status
    Transactions –Transfer funds between your accounts

4. What do you mean that the transactions are "Real-Time online" ?
    We have designed the NetBanking service in such a way that it takes your requests and acts on them
    immediately. All  transactions that will affect your balance are done automatically by the system.

5. How will I know that my transaction has been completed ?
    The NetBanking system does one of the following, depending upon the transaction you have requested:
     Displays the information requested
     Displays an appropriate message on why it cannot complete your transaction or asks you to
        try again.

6. How safe are my requests/transactions on NetBanking ?
    You can be assured of complete privacy when you use TJSB Sahakari Bank Ltd.Bank's
    NetBanking facility. We have  built several checks to safeguard your NetBanking transactions. Before
    you gain access to your account, you will be asked to enter your unique customer ID and
    IPIN (password) to verify your identity. To maximise the security and confidentiality of your
    transactions, your password is not accessible to anyone, not even bank employees.

    When you bank with us on the Internet, you are always in a secure zone. To ensure the security of your
    transactions, we use a technology called Secured Socket Layer (SSL), which involves scrambling of the
    information between you and the Bank. If an unauthorised user tries to access your account by keying
    in various combinations while trying to guess your password, your account will automatically get locked.
    Moreover, when you log-in to NetBanking, your last date and time of log-in will be
    displayed so that you can make sure that nobody has accessed your account.

    These features work together to maximise the security of your banking transactions. However,
    in order to ensure complete security, please remember to log-out of NetBanking after you have
    completed your transactions. Know more.

7. Are there any special benefits to me for using NetBanking ?
    There are various befenfits of using NetBanking
    • Statement Request
    • Free Fund Transfer

8. What kind of hardware and software are recommended for using NetBanking
     more efficiently?
    You need to have a PC with Internet Connectivity and browser

9. Why is my NetBanking (password) not functioning ?
    There could be various reasons for the IPIN (password) not functioning:
    • The IPIN (password) is case-sensitive and may not have been entered in the same lower or
       upper case as mentioned in the IPIN envelope sent to you.

10. How do I change my password ?
     To change your IPIN (password), please follow the instructions given below
     • Go to Net Banking Log-in area and key in your Cust ID and password. The password is
        case-sensitive. Please key in the same lower or upper case as mentioned in the IPIN envelope.
     • After you have logged in, you can change your password using the change password option.
        The password should be alpha-numeric and less than or equal to 8 characters.

11. What are the measures I can take to ensure greater security?
       Don’t disclose your password to anyone.
       Make sure that you change your password regularly.
       While selecting a new password, choose a ‘strong’ 8 digit password.
       Do not leave internet banking screen unattended.
       Always log out from your internet banking screen after finishing your internet banking
          on the computer.
       Try not to use Internet banking from a cyber café.

You should consider running a Personal Firewall, which will prevent unauthorised persons from accessing
your computer and guard against the introduction of malicious programs onto your PC.