:::  Troubleshooting  :::  


Having trouble logging in to TJSB Internet Banking? Given below are the various messages that might appear when you are unable to login with respective solutions to resolve.

 

  1. Invalid Customer Number / Password

  1.   2. Customer already logged in.
  2.   3. Access Denied

 

Invalid Customer Number / Password

 

Reason:

  1.  
  2.   1. The Customer login ID is not registered for TJSB Internet Banking

  3.   2. You may be using the wrong case while entering the Login ID or Password

 

Solution: 

 

Please download an TJSB Internet Application Form & Terms And Conditions Form from the website (or collect it from the Branch) and submit the same to the Customer Care Centre (1800 223 466).

 

Please enter the correct combination of login id and the password issued to you.

 

Customer Already Logged In

 

Reason:

  2.   1. Didn't Logged out by clicking logout button

 

Solution: 

 

  1. Proper Logout procedure is to click logout button

  2. Turn on pop up blocker 

 

 

If your error message is not listed above it may be a browser-related problem. Given below are the right browser settings for accessing TJSB Internet Banking.

 

Browser settings required for accessing TJSB Internet Banking

 

E-Banking at TJSB Bank works best with Internet Explorer 6 and above.

Note: 128-bit encryption will now be mandatory, for logging into E-Banking i.e. Cipher Strength of the browser.

You can check the version and Cipher Strength of the browser by clicking on Help 'About Internet Explorer'. First two lines will have the required information.

We recommend IE 6 or above. The Cipher Strength should be 128-bit. If the Cipher Strength is not 128-bit, please click on 'Update Information' link to upgrade the same to 128-bit. (The 'Update Information' link will be given next to the Cipher Strength in 'About Internet Explorer' pop up).

If 'Update Information' link is not available on the popup, click here to update your browser to 128-bit encryption (Cipher strength).

 In case you are facing issues even with IE 6 and above and Cipher Strength of 128-bit download the most recent version of your browser by clicking on Microsoft Internet Explorer .

Required settings for Internet Explorer 6 and above.

  2.   1. On the Internet Explorer browser Toolbar Go to Tools
  3.   2. Then click on Internet Options
  4.   3. Then Advanced and Scroll down to Security.
  5.   4. Here Enable Use SSL 2.0 & Use SSL 3.0.
  6.   5. Click on 'Apply' then "OK"
  7.   6. Now go to Tools
  8.   7. Click on Internet Options
  9.   8. Go to Security
  10.   9. Go to custom level
  11.   10. Scroll down the list and go to 'Scripting of Java applets ' and Enable it.
  12.   11. Now go to Tools
  13.   12. Click on Internet Options
  14.   13. Go to Privacy
  15.   14. Enable Turn on Pop-up Blocker

 

Browser Related Problems

 

In case you have any browser-related problems while trying to access E-Banking, please write to ibenquiry@tjsb.co.in with the following information:

  •   1. The Browser and version you are using
  •   2. The stage when the error message, if any, is displayed
  •   3. The exact error message that is displayed.
  •   4. If possible, a Screen Dump of the error messages. You may send this as an attachment in your mail. (To obtain a screen dump, press the "Print Screen" button on the keyboard, and paste onto a file Word or Word Pad)

 

Trust the above will take care of your logging problems. If not write-in to ibenquiry@tjsb.co.in

 

While writing in to ibenquiry@tjsb.co.in please keep in mind.

  •   1. You have to mention the Account number and /or Customer ID number in order to ensure speedy processing of your request
  •   2. While we will be glad to answer any query that you have, for your security we will be unable to process any account-related transaction request (change of address, balance enquiry, cheque book request etc.) as your identity cannot be established over e-mail.